Dashboard Troubleshooting

The Marketing Dashboard is designed to provide a central location for managing your marketing strategy, priorities, tasks, and progress. While most users experience no issues, occasional problems can occur due to browser settings, caching, plugin conflicts, or incomplete setup.

This guide covers the most common Marketing Dashboard issues and how to resolve them.

Dashboard Not Loading

Possible Causes

• Browser cache issues

• Plugin conflicts

• Expired login session

• Incomplete WP Marketing Pro installation

Solutions

1. Refresh the page.

2. Log out and back into WordPress.

3. Clear your browser cache.

4. Disable recently installed plugins and test again.

5. Verify that WP Marketing Pro is updated to the latest version.

If the dashboard still does not load, contact support for additional assistance.

Marketing Score Not Updating

Possible Causes

• Tasks have not been marked complete.

• Dashboard cache has not refreshed.

• Recent activities have not been processed.

Solutions

1. Verify completed tasks are marked as completed.

2. Refresh the dashboard.

3. Clear website caching plugins.

4. Wait a few minutes and reload the page.

The Marketing Score updates based on completed marketing activities and Action Plan progress.

Marketing Priorities Not Showing

Possible Causes

• Marketing Plan has not been completed.

• Marketing data is missing.

• Dashboard synchronization has not completed.

Solutions

1. Complete the Marketing Plan Generator.

2. Verify business information has been saved.

3. Generate a new Marketing Plan.

4. Refresh the dashboard.

Marketing Priorities are generated from your Marketing Plan and may not appear until a plan has been completed.

No Tasks Appearing in the Dashboard

Possible Causes

• No Marketing Plan exists.

• Tasks have not been generated yet.

• Dashboard data needs refreshing.

Solutions

1. Complete the Marketing Plan Generator.

2. Review your Marketing Priorities.

3. Regenerate your Action Plan if available.

4. Refresh the dashboard page.

Tasks are generated from your Marketing Plan recommendations and priorities.

Completed Tasks Not Saving

Possible Causes

• Browser caching

• Session expiration

• Database write issues

• Security plugin interference

Solutions

1. Save changes before leaving the page.

2. Refresh the dashboard.

3. Disable caching temporarily and test.

4. Check WordPress user permissions.

If task status changes do not persist after refresh, a plugin conflict may be preventing updates from being saved.

Dashboard Appears Empty

Possible Causes

• New installation

• Marketing Plan not completed

• User permissions issue

Solutions

1. Complete your first Marketing Plan.

2. Generate an Action Plan.

3. Confirm you are logged in with an administrator account.

4. Verify WP Marketing Pro is activated.

The dashboard becomes more useful as marketing data is collected and tasks are generated.

Slow Dashboard Performance

Possible Causes

• Large numbers of tasks

• Hosting limitations

• Caching issues

• Multiple plugin conflicts

Solutions

1. Clear WordPress cache.

2. Clear browser cache.

3. Update WordPress, themes, and plugins.

4. Disable unused plugins.

5. Test using a default WordPress theme.

Most performance issues are related to hosting resources or third-party plugins.

Dashboard Layout Looks Broken

Possible Causes

• CSS conflicts

• Theme conflicts

• Browser extensions

• Outdated plugin files

Solutions

1. Clear browser cache.

2. Disable browser extensions temporarily.

3. Test using a different browser.

4. Switch to a default WordPress theme for testing.

5. Update WP Marketing Pro.

If the issue disappears after switching themes, the problem is likely theme-related.

Action Plan Not Updating

Possible Causes

• Marketing Plan has not been regenerated.

• Cached dashboard data.

• Synchronization delay.

Solutions

1. Generate a new Marketing Plan.

2. Refresh the dashboard.

3. Clear website caching.

4. Verify new recommendations have been saved.

The Action Plan updates based on your latest Marketing Plan results.

AI Recommendations Not Appearing

Possible Causes

• Marketing Plan incomplete

• AI features disabled

• Missing business information

Solutions

1. Complete all Marketing Plan questions.

2. Save your business profile.

3. Refresh the dashboard.

4. Generate a new Marketing Plan.

AI recommendations require enough business information to generate meaningful suggestions.

Dashboard Data Doesn’t Match My Business

Possible Causes

• Outdated Marketing Plan

• Changed business goals

• Updated services or products

Solutions

1. Generate a new Marketing Plan.

2. Update your business profile.

3. Review your marketing goals.

4. Save all changes.

The dashboard relies on current business information to generate accurate recommendations.

Browser Compatibility Issues

WP Marketing Pro supports modern browsers, including:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

• Safari

If you experience issues:

1. Update your browser.

2. Disable browser extensions.

3. Test using another browser.

4. Clear browser cache and cookies.

Common Setup Checklist

If you’re experiencing dashboard issues, verify the following:

✓ WP Marketing Pro is activated

✓ WordPress is updated

✓ Marketing Plan is completed

✓ Action Plan has been generated

✓ Browser cache has been cleared

✓ Website cache has been cleared

✓ User account has proper permissions

✓ No major plugin conflicts exist

Most dashboard issues can be resolved using this checklist.

Still Need Help?

If you’ve completed the troubleshooting steps above and the issue persists:

1. Record the exact problem.

2. Take screenshots if possible.

3. Note any error messages.

4. Contact WP Marketing Pro support.

Providing detailed information helps our team diagnose and resolve issues more quickly.

Next Steps

If your dashboard is working correctly, continue to:

Marketing Dashboard FAQ

for answers to common questions about Marketing Scores, Priorities, Action Plans, and daily marketing management within WP Marketing Pro.